Timeless Treasures Omega Vintage Watches for Every Era
Returns & Complaints

Submitting a Complaint
To submit a complaint, follow the steps below:

Return/Complaint Form
Fill out the return/complaint form and include it with the shipment. The document should contain the following details: full name, email address or correspondence address, phone number, product number and reason for the complaint, date of purchase, and description of the defect.

Sending Back the Product
When submitting a complaint, please return the product along with all its accessories and a copy of the purchase invoice.

The product being claimed should be sent to the address:

Pokrycki sp. z o.o.
Adama Mickiewicza 37/58
01-625 Warszawa

Note: You can also contact our Customer Service Office, and we will arrange the pickup of the claimed product from you.

Return of Goods
According to applicable law, you have 14 days to return the goods. To withdraw from the agreement and return the purchased product, complete the necessary declaration and send it to our address along with the returned product(s):

Pokrycki sp. z o.o.
Adama Mickiewicza 37/58
01-625 Warszawa

Please include in the package with the declaration and returned product(s) all the received accessories, as well as the receipt or invoice.

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